Fermilab Time and Labor

General Questions & Answers


Updated: April 15, 2014
Q. Which password should I use to access FTL?

A. You should use your Services Account username and password, the same username and password you use when opening a Service Desk ticket. Try to log in to the Service Desk ticket system as if you were going to open a ticket. If you are unable to log in, you should contact the Service Desk at x2345 to have them reset your Services Account password.


Updated: June 23, 2010
Q. Where can I find training materials for approvers?
A. All training materials are available here.


Updated: December 11, 2013
Q. I'm having trouble accessing my timecard. I noticed that in my Windows PC, Java applets are not enabled. How do I change that?
A. As a rule, if you have a windows PC and are receiving messages regarding Java applets, you should contact your local support team or contact the Service Desk at X2345 or by opening a Service Desk ticket.


Updated: December 13, 2013
Q. Can I fill out my time card at home?
A. Yes, you can fill out your timecard at home. Find information about browser and OS compatibility for your home system here. You will not need to use VPN.
The first time you enter your Services Account username and password to log in to the new FTL system from home, it could take two minutes for the page to load. If it takes longer than two minutes, please try to log in again. If that does not work, or if you have other questions, please contact your local support team or contact the Service Desk at X2345 or by opening a Service Desk ticket.


Updated: April 15, 2014
Q: What’s the deal with the alternative system login?
A.The alternate log-in interface uses HTML only. Not all functions work properly using this interface. For more information about the HTML interface, see the HTML FAQ .


Updated: December 11, 2013
Q. How will users with older computers that cannot run the required version of Java to use FTL (such as PowerPC Macintosh systems) be able to access the new timecard system?
A. For older computers, or for those with computers incompatible OS and browser combinations, an alternate login method has been established using terminal services. Instructions for log in can be found here.


Updated: September 27, 2010
Q. How do I make changes to previously processed timecards?
A. Please see this notice sent to all employees to explain the process for making changes to previously processed timecards.


Updated: September 2, 2010
Q. When is the monthly vacation accrual reflected for the vacation totals? My pay stub reflects the correct amount, but FTL does not.
A. The monthly vacation accrual is reflected in FTL the day it becomes available to use, which is the first of the next month.


Updated: July 22, 2010
Q. I have a question about how to report my hours. Where can I look for answers?
A. Monthly and weekly employees can check the "Hours of Work" section of the WDRS website. Monthly employees can also read this collection of Q&A. The Accounting Department, in consultation with WDRS, is responsible for guidance on time reporting. Please contact Mike Rhoades, Chief Accounting Officer, with questions not addressed by these resources.


Updated: June 28, 2010
Q. Will the FTL timecard save my project tasks and activities from week to week?
A. For monthly employees only, the new FTL timecard will automatically copy the project tasks and/or activities from the previous reporting period into the current week's timecard.
If you do not work any hours associated with a project task or activity but would like for that category to continue to appear automatically on your timecard the following week, you should click on a day next to that project task or activity and record 0 hours. If you do not do this and the project task or activity does not appear in the subsequent timecard, you can always reenter it.
The project tasks or activities will appear in the next timecard when the previous reporting period ends. They will not copy forward to any future weeks beyond the current time period. The timecard system will not copy forward to the next week the number of hours worked in any category. It will not copy forward holidays or overwrite hours you record ahead of time in future timecards.
For more information, see the step-by-step instructions.


Updated: June 25, 2010
Q. After how many minutes will the FTL system log me out automatically?
A. You will be logged out automatically when your session expires after 30 minutes. Five minutes before the session expires, a pop-up window will ask you to enter your password. This will give you a chance to log in again.
If you do not log out, your session will last the entire 30 minutes — even if you close your Web browser. Please remember to log out in order to avoid unnecessarily using system resources.


Updated: June 24, 2010
Q. I added a new row to my timecard and the row above it disappeared. Why?
A. It could be that you did not have any hours entered into that row. You can record 0 hours on a day associated with a row to save it.


Updated: June 24, 2010
Q. I clicked on the "insert row" button and two new rows appeared. Why?
A. This occurs with certain versions of Java. You can delete the unused row.


Updated: June 23, 2010
Q. Which web browsers is the timecard system compatible with? How about Internet Explorer, Firefox, Google Chrome and Safari?
A. Information on supported and recommended browser and OS usage can be found here.


Updated: June 17, 2010
Q. I'm trying to log in to the FTL system, and it's taking a long time to load. Is something wrong?
A. The first time you enter your Services Account username and password to log in to the new FTL system, it could take two minutes for the page to load. If it takes longer than two minutes, please try to log in again. If that does not work, please contact the Service Desk by phone at x2345 or by opening a Service Desk ticket or by visiting their office on the ground floor of Wilson Hall.


Updated: December 12, 2013
Q. Will my browser work with the FTL timecard system?
A. You can check whether your browser will work with the new FTL system using this chart.


Updated: December 11, 2013
Q. How do I access the FTL timecard system if I don't use Windows?
A. You can access the new system through the Windows Terminal Server. Instructions for using the Windows Terminal Server are located here.
 


Updated: December 11, 2013
Q. I need help with the FTL system. Whom should I contact?
A. You can contact your local support team member. To find out when local support will be available in your division, section or center, check here. Otherwise, you can contact the Service Desk by phone at x2345 or by opening a Service Desk ticket or by visiting the Service Desk on the ground floor of Wilson Hall.


Updated: May 12, 2010
Q. Does FTL handle shift workers with non-standard start/end times (for example, someone who checks in at 10 p.m. and out at 8:30 a.m. the next day)?
A. Yes. The FTL team has worked closely with payroll to ensure that the new timecard can accommodate all work and pay rules at Fermilab. We will give individualized instructions to shift workers during training sessions.


Updated: May 3, 2010
Q. Will summer students and on-calls also report their time electronically via the FTL system?
A. Yes, summer students and on-calls will enter their time electronically via the FTL system. The on-boarding process for summer students will now include joining the FTL system. On-calls will report their time and effort electronically against the appropriate projects.


Updated: May 3, 2010
Q. What if I do not normally use a computer as part of my job? How will I access the system?
A. Employees that do not currently use a computer for their work will either (a) use an existing multipurpose machine or (b) use kiosks established specifically for this purpose. Contact your supervisor for direction to one of these resources.


Updated: May 3, 2010
Q. Will I still need VPN to access the system while off-site?
A. No. You do not need to use VPN to access the FTL system. All users will require a services account password for authentication. For help obtaining a services account password, please contact the Service Desk at x2345 or open a Service Desk ticket.


Last modified: 4/11/2014 | email Fermilab