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Chapter 3: Information Resources
The Fermilab Helpdesk (a.k.a. Customer Support) is available to answer questions related to the supported computer systems and software on site. Keep in mind that its first priority is to maintain central systems and networks, and to ensure that Fermilab-supported software is available and usable. Therefore a request which impacts only one individual may not receive immediate attention.
Customer Support is in service Monday through Friday, 9:00 a.m. to 5:00 p.m. You are encouraged to use email for all communications that are not urgent.
helpdesk@fnal.gov
operator@fnal.gov
You can request help and/or keep track of actions taken on your requests from this page. From the Computing Division home page, select Customer Support under the heading Services.
630-840-2345
During off-hours, you can leave a phone message, or "escape" to Data Center Services (Operations) for requests requiring immediate attention.
FCC 1 West